When people say to me „So-and-so has such bad luck! You’ll never guess what happened to her now…” I usually sit back and reflect on what this person’s attitude might be.
My grandmother was a ray of sunshine to all around her. She was generous, mysterious, and curious. In fact, she was a well-known matchmaker, shoulder to cry on, and all around good person. At her funeral, people spoke of how she gave them money “for something nice, just because…” It left a deep impression on me.
What if we lived our lives in the “just because”? I try to. Most days it works quite well.
Today I was tested anew.
Our DVD-player broke almost the moment we took it out of the box. It was a minor repair which a dab of glue and my husband’s ingenuity fixed…for a time. Then it started to play only in black and white. Our AV experience was reduced greatly. After almost a year, I returned the DVD-player to the department store where I bought it.
“It should be back in a few weeks,” the perky store clerk said. Taking my repair ticket home with me, I was certain we’d have it back in time for Thanksgiving. Weeks came. Weeks went. We did not hear from the department store. Finally, another store clerk named Herr Spät (meaning Late, in German) gave me a ring.
“According to the manufacturer, your DVD-player is not covered under warranty anymore…” A long, obfuscated explanation followed.
“You can pick it up tomorrow,” he replied. The next morning, despite the freezing rain, I drove the 30 miles to Ingolstadt.
The cheery Herr Spät greeted me with a new form.
“OH! I tried to call you back. We’ve found another solution. The local repair shop is going to fix it for you for free.”
I didn’t mind. At least the player would be fixed.
Three weeks later, another clerk called. This time, it was the department head. Herr Stolze (meaning Pride in German). Are you beginning to see a pattern here?
He read the repair sheet in full. Both of us didn’t really understand what it meant, other than that they could not repair it. I asked for the head of the department store. Herr Lauer (meaning Lurking in German – yeah, there’s a pattern here alright!).
After a brief call with Herrn Lauer, who said he would speak with Herrn Stolze, I received another call from the now sheepish Herrn Stolze.
“Um…I don’t know how to tell you this…”
I paused, smiling into the phone for some reason. It’s all in the attitude, I could hear my grandmother’s voice say to me from some distant place.
“I was reading the wrong repair sheet when I called you. It was for a Mr…”
Now I started laughing – an echoing belly laugh that came from somewhere deep, somewhere farther down than I knew existed. He started laughing, too.
“I’m going to hear from the repair shop tomorrow about your machine,” he said.
“That means you have to do this all over again with the other guy whose machine is no longer working, too?” I asked with great sympathy. The poor guy, I thought. It’s not his fault that the product was of sub-optimal quality.
“Yes,” he began. He paused, then said, “And you know what? Even if it does cost something to fix your DVD-player, I’m going to pay for it. You’ve been so kind, Frau Hohlbaum. And I’d love to take you out for a cup of coffee when you pick it up just because you made me laugh, too.”
I couldn’t believe it. Not only had we turned the situation around in our laughter. But we recognized we are two human beings caught up in something that did not originate with us. It’s all in the attitude.
Thank you, Grammy. I'm happy to live in the "just because". You really never know who will show up next.